1. General

The terms and conditions apply to services provided and the purchase of products from Coiffeur Elena Sullivan.


1a. Trainee / Teaching daughter discounts

You also have the opportunity to get discounts on all services if they are completely handled by our apprentice daughter. The objection period of 1 week is void.

Appointments with our apprentice at a discount are only valid by arrangement and we decide which services she has already been trained in.


1b. Employee allocation

You are welcome to choose on the phone who you would like to be served by, if you do not give us any information, we will divide you according to the skills of our team in order to achieve a high-quality result, we automatically tell our apprentice who is possible and who is there for simple tasks discount also applies to the apprentice's daughter.


1c. Appointments

We accept appointment requests by phone, email at info@elena-sullivan.com and via Facebook & Instagram Messenger.


To make an appointment, we need your address with address and telephone number, if you do not want to give us this information, we cannot offer you an appointment.


2. Cancellation or no-show

In the event of short-term cancellations within 24 hours before the treatment appointment or in the event of a no-show, we must invoice you for the full amount of the service booked. Appointments can only be canceled by telephone.


2a. Cancellation period

We have a 24-hour cancellation period for opening times, please note that we do not include public holidays, company holidays or the closed days (Tuesday & Sunday) and we only accept appointments by telephone. We will not accept written cancellations on our social media page or e-mail.


2b. Penalty fee

If you do not take into account the cancellation of the appointment, we will still have to charge you the full invoice amount for the services you have booked.

If you do not observe the cancellation period during the free inspection or during a consultation, we will charge you 55.-


The invoices are processed by the collection office of our legal protection insurance.


2c. Valid exceptions

If a doctor's certificate is sent in in the event of illness / accident, no later than 2 weeks after the appointment concerned.

If a train delay or cancellation is sent in by the railway company in a report that you can request at a counter.

No exceptions are made for delays and traffic jams, you are responsible for finding out about the traffic situation.


Possibly. You can send inserts within 2 weeks of the scheduled date.


3. Delays

Please understand that we can no longer serve customers who arrive more than 15 minutes late, depending on the order volume.


3a. delay

We ask you to appear punctually for the appointment, otherwise we cannot guarantee that the service can be carried out and we will have to charge you the penalty fee.


4. Complaints or defects

Complaints or defects must be submitted in person to the salon immediately or within 1 week. Defects or complaints are corrected in the form of the service provided. Compensation in cash is excluded.


4a. claim

You can raise an objection up to 1 week after the service we have provided if you are not satisfied or there is a problem.

You must submit complaints personally to our salon.

Of course, we offer you to correct this to your satisfaction if an error occurs on our side.

We are happy to process complaints after 1 week, but after that you have no more corrections.


Money returns or discounts are excluded in all cases.

Any inadequate service will be corrected, you cannot request any other / additional service as a correction.


4b. guarantee

We give the Keratin Bonding hair extension on our offer a guarantee up to 6 months after the first appointment, which only includes the following:

• Cleaning cut

• Take out or insert individual strands (up to max. 20 pieces)

• Cutting the extensions

There is no guarantee for any other work.


5. Information service and products

All of our service and product prices or other information are implemented according to our website.

We ask you to inform yourself on our website or personally before the appointment. These are the valid internet pages, all other information on the internet or elsewhere is void.




5a. Customer information

The valid information can be found on our official website www.elena-sullivan.com and www.sullivanhair.ch. Information which is on another page besides our official website

marriages are void.


5b. Payment option

Cash only on the appointment. We do not have a card device and do not accept this payment method.

For security reasons and money exchange, we do not accept 1000 notes.

The prices are described exactly on our website www.elena-sullivan.com and these prices are valid, please inform yourself in advance. Price changes will be announced at least 1 month in advance.


The prices of our sales products are available in the online shop and in the salon at the same price www.sullivanhair.ch


6a online shop availability

We do not guarantee that the products will be available at all times.

If products are not available, we will notify you within 1 week and have the following options:

Money back via bank transfer

Shipment as soon as the product is available


1. Right of withdrawal

You have the right to cancel this contract within 7 days without giving any reason.


2. Withdrawal period

The cancellation period is 7 days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.


3. Address

In order to exercise your right of withdrawal, you must inform us Coiffeur Elena Sullivan, Altenweg 21, 3714 Frutigen, by means of a clear declaration (e.g. a letter sent by post or email via the contact field) of your decision to withdraw from this contract . You can use the attached model withdrawal form for this purpose, but this is not mandatory.


4. Compliance with the deadline

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.


5. Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. We use bank transfer for this repayment; In no case will you be charged any fees for this repayment.


6. Right of retention

We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.


7. Return of the goods

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.


8. Return costs

You bear the direct costs of returning the goods.


9. Compensation for value in contracts for the delivery of goods

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.


Withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

To [the name, address and, if applicable, fax number and e-mail address of the entrepreneur must be inserted by the entrepreneur]:

I / we (1) hereby revoke the contract concluded by me / us (1) for the purchase of the following goods (1) / the provision of the following service (1), ordered on (1) / received on (1 ), Name of the consumer (s), address of the consumer (s), signature of the consumer (s) (only if this is notified on paper), date

(1) Delete what is inapplicable.